We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about an invoice, please contact Sanjeev Punj (complaints director) in the first instance on 01952 25 71 71 or via email on This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to: The Hangar, Hadley Park East, Telford, TF1 6QJ.

Your complaint will be acknowledged in writing within 3 working days from the date of receipt unless the office is closed when your complaint is received. In that case, it will be acknowledged within 3 working days from the date the office re-opens. After that, your complaint will be fully investigated.

If you are not satisfied with our handling of your complaint, then within 12 months of our final letter, you can ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman’s contact details are:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Telephone: 0300 555 0333

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

In addition to referring the matter to the Legal Ombudsman, if you are not satisfied with our handling of your complaint, you can contact the Solicitors Regulation Authority to consider the complaint. The Solicitors Regulation Authority’s contact details are:

Solicitors Regulation Authority
The Cube
199 Wharfside Street
Birmingham
B1 1RN

Telephone: 0370 606 2555

Other ways to contact the SRA: https://www.sra.org.uk/home/contact-us/